Returns Policy



At L'Escalet, we produce your jewelry on demand, in order to guarantee you the best quality at reasonable prices.

Please read carefully our Return and Exchange policy below.

 

Returns, Exchanges and Refunds

 

We strongly recommend you to carefully inspect the item(s) as soon as you receive them.

We accept returns and exchanges within 7 business days upon receipt on all unworn jewelry. It means that the jewelry must reach our headquarters within 7 business days from receipt. The article(s) must be unused, perfectly intact and in the same condition that you received it, including its original packaging.

Engraved jewelry and custom-made pieces cannot be returned.


For all returns and exchanges requests, please contact us at info@lescalet-jewelry.com before sending us the jewelry back.

After getting in touch with us, kindly return the order at the following address:

L'Escalet Sàrl
12 rue de-Candolle
1205 Geneva, Switzerland


Please note that you will be in charge of shipping costs. We strongly recommend you to use a reliable shipping company and a tracking method, in order to ensure that the package will be received on time. You may also want to insure the shipment in order to avoid the package to be lost. L'Escalet Sàrl is not responsible for any lost returns.

If the criteria specified above are met, we will send you a confirmation email as soon as we receive the returned piece(s), and you will be credited in full.

We reserve the right to deny late and/or unreasonable returns and exchanges.

 

Custom made jewelry

 

We are open to custom jewelry demands and we are happy to assist you with the creation of an unique jewel. Please note that due to the custom nature of this service, all sales are final.